Monday, August 11, 2008

Flight comparison sites in the UK penalised

So Ryanair is starting to lay down the law on flight comparison sites gather the data by doing whats called 'screen-scraping'.

But instead of punishing the sites its also punishing the customers that use the sites and who booked their tickets via the site - Ryanair has cancelled all tickets purchased through these sites and is not honouring the bookings, only tickets bought via www.ryanair.com will be allowed.

Legal action has also been taken against Bravofly Ltd and V-tours to prevent them from harvesting the information.

Customers were being charged handling fees, higher fares and getting inaccurate information from these flight comparison sites. Now I agree with Ryanair that action needs to be taken against these sites, but punishing the customers who had already bought tickets is a bit harsh.

I wonder if this will give low cost flying airlines here in SA a thought to follow the same lines with a site that is doing the same scraping (prefer not to give the name as they are in competition with me) - although this site here in SA only scrapes the data for now I have found it to be incorrect at times, luckily they aren't handling the payments and/or charging the customers higher prices.

We will have to wait and see.

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